Software Guides

Our Software Guides are here to help you get the most out of our Pitchlane. Find step-by-step tips, troubleshooting advice, and everything you need to personalize your outreach!!

How to set up a Custom (Sub)Domain

How do I send my videos as a GIF with my email automation tool?

I’d like to say my prospect's name in all of the videos / Do you use AI?

How to Edit Scrolling

Why is my mic or camera not working?

How to set up cookies in Pitchlane

How can I make the thumbnail GIF appear when sending a video from my CRM e.g. close?

What does ‘Website Unrecordable’ mean?

Using Pitchlane with Zapier

How to get your first pitchlane campaign set up in under 10 minutes

Why have my videos failed?

How To Edit The CTA Button

Does Pitchlane send videos or do I need to use my own email tool?

Tracking Pitchlane video viewers in your CRM/Slack with Zapier

Resizing Images To 1920x1080 for Pitchlane Screenshots👍

Why isn't my custom domain working?

What will happen if I cancel?

What is AutoFollowUp?

Using Amazon links as slides in a Pitchlane video

How Do I Use Pitchlane with my Email Sending Tool?

Why wasn’t my video created?

How to use PageSpeed Insights reports in your Pitchlane videos

How can I change the URL a video is using for the background if the link is invalid?

How can I suggest a feature / make a feature request?

Will my videos be deleted if I cancel?

What does ‘Website Not Supported’ mean?

How To Upload A Client Video To Pitchlane

Do My Credits Expire If I Don't Use Them?

How To Get A Client To Record A Video In Pitchlane

What does ‘Advanced Website Detected’ mean?

Refund Policy

How to Follow Up With a Second Pitchlane Video

Will my credits rollover?

How To Remove Duplicates From Pitchlane

How can I make the GIF come up when sending from my automation tool?

My sending tool has a character limit on custom fields

How To Merge Two Columns In Excel/Sheets

How can I share a video without tracking so my stats are not affected?

How to troubleshoot CSV issues

How to get debugging information for our team to investigate a bug

Can I upload TSV files?

What do the campaign analytics mean?

Can I Send Pitchlane Videos Manually or Do I Need a Sending Tool?

How to Include an Outro Video

How Can I Send a Video Directly from my Inbox?

Why does my video have no sound?

How to report issues with your videos after they have rendered

How to Change your Email on Pitchlane

Is it possible to receive a credit refund if my video didn't turn out as expected?

How can I send my Pitchlane videos on Linkedin

How to Change your Pitchlane Password

How to Cancel your Subscription

How To Remove Pop Ups From Pitchlane Videos

How to Include Your Prospect's Website in your Pitchlane Video

How to use Screenshots in Pitchlane Videos

What are Webhooks?

How to Create Pitchlane Videos Manually

I'm missing some credits; what can I do?

How can I temporarily pause my subscription?

How to Delete your Pitchlane Account

How to Set Up Webhooks In Pitchlane

How to use LinkedIn profiles in Pitchlane videos

How can I only export new videos that I've just uploaded into my campaign?

How to do a hard reset of Pitchlane (to fix loading issues)

How to Get Someone Else to Record a Pitchlane Video

How to set up Zcal with Pitchlane

Using a non-standard scheduling link

How to use Hubspot Calendar in Pitchlane

What Websites Work With Pitchlane?

How to set up Calendly in Pitchlane

How to set up Savvycal in Pitchlane

How To Include Google Searches In A Pitchlane Video

How to Speed up your Pitchlane Video

How to Record a Pitchlane Video

How to set up scrolling in Pitchlane

How to delete your Pitchlane Campaign

How can I Upload my Leads Into Pitchlane

Why is my calendar not loading on my video's landing page?

What does ‘Website Temporarily Unrecordable’ mean?

Change The Rendering Location of Your Pitchlane Videos

Custom Domain Troubleshooting

What does Blocked Website Mean?

What are Invalid Leads?

What are Temporary Issues?

Unexpected Error

Understanding Custom Domains Terminology

Why can't scrolling appear on all my videos?