Temporary Issues are issues that are in nature, "Temporary" i.e. short-lived or transient. These types of issues are often caused by brief disruptions, such as the website you are trying to scrape being temporarily offline. They typically resolve themselves on their own or with minimal intervention and do not indicate a persistent problem.
If you notice a significant increase in temporary issues and are using the same website across all of your videos, this could indicate a rate-limiting issue. Rate limiting occurs when a website restricts the number of requests it allows from the same IP address over a short period. This can happen if our recording bot is accessing the site too frequently, which may trigger automated protections on the website’s end.
We automatically retry videos that are temporarily unavailable, please try again when you see this. We don't charge you for any videos that don't render, so don't worry about blowing through all of your credits rerendering your videos.
Furthermore, if you have access to our proxy service, switching locations could potentially unblock your videos.
Change The Rendering Location of Your Pitchlane Videos
Want to change where our bot records your videos from? Follow these steps:
