How to do a hard reset of Pitchlane (to fix loading issues)

Are you experiencing issues loading pitchlane's dashboard? Use this guide to help you out.

1) Try to do a hard refresh of the page

On Mac: CMD + SHIFT + R

On Windows: CTRL + SHIFT + R

This should reset your browser to the latest version of Pitchlane.

Please try again now to see if this has resolved your issue.

2) Clear your site data (cache and cookies)

On Google Chrome:

1. Copy the following: chrome://settings/content/all?searchSubpage=pitchlane

2. Paste it into your browser on a new tab.

3. You should see "pitchlane.com"

   

4. Click on the "Delete" icon next to it

Please try again now to see if this has resolved your issue.

3) VPN/Proxy

Make sure you're not using any VPNs or Proxies to connect to Pitchlane.

Please try again now to see if this has resolved your issue.

4) Debugging

If this has not worked, you'll need to get in touch with us in order to resolve the issue.

Please follow this guide in order to get debugging information to send to us https://help.pitchlane.com/article/263-how-to-get-debugging-information-for-us-to-investigate-a-bug