If you have seen a message saying that the website you have inputted to Pitchlane is unrecordable that means our background recording bot has attempted to record on the website and the website has failed in some way.
In brackets, you will see the error code that explains what the exact error was.
This happens most commonly when uploading large lead lists as some faulty websites often sneak into these large data sets.
Of course, you will never be charged for a failed video. You just need to change the URL to a valid one and it will be retried.