While we appreciate that situations like this can be frustrating, our policy generally does not include credit reimbursements for issues caused by factors outside of Pitchlane's control. This is due to there being costs associated with video production on our end.
If you suspect that an error in your video was caused by Pitchlane - don't hesitate to reach out! One of our team would be glad to help you!
Contact Support Here:
Use the Support Functionality on Pitchlane.com
Email us directly at: support@pitchlane.com